Your rights as a client
You have the right to safe, respectful and high-quality care. This page explains your rights, your responsibilities, and how to raise a concern.
Your rights
As a client of Stewart Of Healing, LLC, you have the right:
- To be treated with dignity, respect and consideration
- To receive services free from abuse, neglect and exploitation
- To receive services without discrimination based on race, color, national origin, religion, sex, age, disability or any other protected status
- To take part in planning your own care and to have family or others you choose involved
- To receive information about your services in a language and format you can understand
- To have your health information kept private and confidential, as required by law
- To agree to or refuse services, and to be told what may happen if you refuse
- To ask for a second opinion or a different staff member
- To see and request a copy of your records
- To make a complaint without fear of retaliation
A full written copy of your rights is given to you at the start of services. You can ask for another copy at any time.
Your responsibilities
- Share accurate information about your health and needs
- Take part in planning and reviewing your services
- Keep appointments or let us know as early as possible if you need to cancel
- Treat staff and other clients with respect
Access to your health care records
You have the right to see and get a copy of your health care records. To make a request, contact our office by phone at (804) 572-6629 or by email at stewartofhealing@gmail.com. We may ask you to complete a written request form and show identification. A parent or legal guardian may request records for a minor child, as allowed by law.
To learn how we use and protect your information, read our Privacy Notice.
How to make a complaint
We want to hear from you if something is not right. You can make a complaint without any effect on your services.
- Talk to a staff member or ask to speak with a supervisor. Many concerns can be resolved quickly this way.
- Contact our office at (804) 572-6629 or stewartofhealing@gmail.com and ask for the person who handles client rights concerns.
- You may also contact the state agencies and advocates listed below at any time.
Texas Health and Human Services Office of the Ombudsman
Disability Rights Texas
To report abuse, neglect or exploitation
Call the Texas Abuse Hotline at 800-252-5400. If someone is in immediate danger, call 911.